Returns & Exchanges
At Charlotte's Web, we want you to be completely in love with your fashion finds. If your purchase isn't a perfect fit, we offer a seamless 30-day return policy for all unworn items in their original condition.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all designer tags and hygiene seals remain intact.
Attach Shipping Label
Download and print the prepaid shipping label provided by our portal and affix it clearly to the outside of your parcel.
Drop Off and Refund
Hand your package to the designated courier; once received and inspected at our warehouse, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing